HOW DO WE WORK WITH PEOPLE IN TOURISM?

We believe that People are the most valuable asset of any company. Without them, no business - no matter how digital - can thrive. In tourism, this asset becomes even more crucial, as it is a sector of People for People, where the quality of service is directly linked to the motivation and well-being of employees.

However, one of the sector's biggest challenges is the effective management of human resources, whether due to high turnover, seasonality, or the difficulty in retaining talent.

We understand these difficulties and that's why we approach People with the same distinctive and authentic vision with which we look at the tourism market.

We empower Teams and promote individual performance through new concepts and metrics aimed not only at increasing performance but also at promoting well-being, both on an individual and collective level.

We work with HOLISTIC LEADERSHIP, an approach that balances humanization, regeneration, and high performance, creating a more collaborative and efficient working environment.

We integrate three essential components into this leadership:

Humanized leadership puts people at the center of all decisions, fostering an environment of empathy, respect, and authenticity. For this approach to be effective, it is essential to work on key areas that strengthen the culture of support and collaboration, where the well-being of employees is always the priority. Here are the main elements that support this transformation:

• Time and Energy Management: we educate leaders and teams to balance responsibilities while maintaining productivity and well-being, with integration between personal and professional life.

• Emotional Intelligence: developing the ability to recognize and manage emotions, both personal and those of others, creating an empathetic and collaborative environment.

• Authentic Communication: fostering clear, honest, and assertive communication that strengthens relationships and team spirit. Developing an open culture with transparency.

• Positive Feedback Culture: Implementing a culture where constructive feedback is an integral part of personal and professional growth.

Regenerative leadership challenges the traditional concept of sustainability by seeking not only to maintain what exists, but also to revitalize and strengthen social and environmental ecosystems. It's about leading with a broader sense of responsibility and promoting practices that create a lasting positive impact. To implement this vision, we work on several fronts that stimulate regeneration and sustainable growth:

• Corporate Sustainability Practices: we guide leaders in adopting sustainable strategies that benefit the environment and communities.

• Social Impact Initiatives: we help create and develop projects that link the company to social and environmental causes, regenerating the social fabric.

• Purpose-Centered Team Development: we align the purpose of your business with the personal values of your employees, generating motivation and engagement.

• Internal Circular Economy: we build and implement internal processes that reduce waste and optimize resources in a regenerative way.

To ensure high-performance leadership, it is essential to implement practices that drive efficiency and innovation, without compromising the values or integrity of the team. We focus on creating strategies that promote continuous growth and the maximization of human potential, always with quality and sustainability as the foundation. Through practical actions and specific tools, we help leaders and teams achieve consistent and superior results. Our main areas of activity include:

• Agile Methodologies: we implement agile frameworks to increase the efficiency and adaptability of teams, in groups and individually.

• Setting Clear Goals and KPIs: we help establish measurable objectives and performance indicators that guarantee continuous progress. We work with OKRs.

• Process optimization: we analyze and improve internal processes to maximize productivity without compromising quality or the well-being of everyone and the company culture.

• Technical and Soft Skills Development: we develop practices with a focus on the professional growth of leaders and employees, combining hard and soft skills for excellent results. On-the-job training. Customized programs.